Frequently Asked Questions
Find answers about custom orders, event types, packaging, pickup, delivery, and how Sweet Lolis works with corporate, wedding, and private event clients.
What events are Sweet Lolis cookies made for?
Sweet Lolis creates custom hand-piped cookies for corporate events, weddings, private parties, holiday celebrations, client gifting, and other special occasions. Orders are designed around your event, theme, or brand.
Can you create custom designs, including logos or themed cookies?
Yes. Custom designs can include company logos, event themes, names, monograms, and color palettes. Final pricing depends on quantity, design complexity, personalization, packaging, and delivery needs.
How far in advance should I place my order?
Lead time depends on the order size, design complexity, and current availability. For custom event orders, it is best to inquire as early as possible and include your event date, quantity, and design needs. Rush availability is not guaranteed.
What ingredients do you use?
Sweet Lolis cookies are made in a licensed Burbank Cottage Food kitchen. Ingredient details and allergen information are available upon request.
Are you a licensed and insured business?
Sweet Lolis operates as a licensed Cottage Food business in Burbank, California. Insurance information can be provided when needed for venues, planners, or corporate clients.
How are your cookies packaged?
Packaging depends on the order type and event needs. Cookies may be individually wrapped or boxed based on presentation, gifting, freshness, and transport requirements.
Do you offer pickup or delivery?
Pickup and free local delivery are available. For longer distances, a delivery fee may apply or be included in the final quote, depending on the order location.
How long do the cookies stay fresh?
Freshness depends on the recipe, decoration, packaging, and storage conditions. Storage instructions are provided with the order when needed.
What sizes or quantities do you offer?
Custom cookies are priced by the dozen. Final order minimums and available quantities depend on the product type, design scope, and event needs.
Do you offer a satisfaction guarantee?
Sweet Lolis aims to provide clear communication, accurate order details, and well-executed custom work. If there is a problem with your order, contact Sweet Lolis promptly so it can be reviewed.
How do I place an order?
Submit an inquiry through the website with your event date, quantity, design ideas, and any packaging or delivery needs. Sweet Lolis typically responds within 2 business hours with availability and next steps.