Frequently Asked Questions – Sweet Lolis

1. What types of events do you cater to?
We specialize in creating hand-decorated cookies for a wide range of occasions, including weddings, birthdays, corporate events, holiday parties, private gatherings, and more. Whether it’s a personal milestone or a branded celebration, we tailor each treat to your vision.

2. Can you create custom designs, like company logos or specific themes?
Absolutely! Our cookies are meticulously handcrafted to match your needs—whether it’s your company logo, a holiday motif, or a personalized design for a special event. Let us bring your ideas to life with stunning detail and delicious flavor.

3. How far in advance should I place my order?
For the best experience, we recommend ordering at least 1-2 weeks ahead, especially for custom designs or large events. That said, we pride ourselves on delivering flawless creations promptly—contact us for last-minute requests, and we’ll do our utmost to accommodate you.

4. What ingredients do you use?
We bake with only the finest, freshest ingredients—think premium butter, high-quality flour, and rich flavors—to ensure every cookie is a perfect balance of taste and artistry. Everything is made from scratch in our Burbank kitchen.

5. Are you a licensed and insured business?Yes, Sweet Lolis operates from a fully licensed and insured home bakery in Burbank, so you can trust us to deliver quality and professionalism every time.

6. How are your cookies packaged?
Each cookie is individually wrapped and boxed to preserve freshness and presentation, making them perfect for gifting, party favors, or event displays. We ensure they arrive looking as good as they taste.

7. What is your delivery or pickup process?
We offer convenient free local delivery from our licensed Burbank kitchen for your event. Delivery fees and availability depend on your location—reach out for details, and we’ll make it seamless.

8. How long do your cookies stay fresh?
Our cookies are baked to stay fresh and flavorful for up to 2-3 weeks when stored in a cool, dry place. For the best taste, enjoy them within the first week—or freeze them for up to a month!

9. What sizes or quantities do you offer?
From small batches for intimate gatherings to large orders for grand celebrations, we’ve got you covered. Minimum orders may apply for custom designs—contact us to discuss your needs.

10. What’s your satisfaction guarantee?
We’re committed to excellence. Every order is crafted with care and delivered on time, with 100% satisfaction guaranteed. If something’s not perfect, let us know, and we’ll make it right.

11. How do I place an order?
Simply reach out via our website, email, or phone. Share your event details, design ideas, and preferences—we’ll guide you through the process to ensure everything’s just as you envisioned.